Voice-first civic support prototype
A little help, in your own words.
A multilingual kiosk concept that helps older residents describe a need, find a relevant agency or community resource, and pass complex cases to local volunteers with useful context.
System design
The workflow narrows an open-ended spoken request into an actionable recommendation or a context-rich human handoff.
- 01Spoken request
- 02Multilingual interpretation
- 03Need classification
- 04Agency or local resource
- 05Human escalation when needed
What I owned
I worked across the kiosk interface and the backend workflow that moved voice-led requests into guided recommendations and structured escalation context. This page describes that boundary without claiming sole authorship of the team prototype.
One important decision
Use a voice-first multilingual flow with guided follow-up prompts.
Reliability
- The team tested the complete prototype flow during the hackathon and presented it in the final demonstration.
- The public repository and hosted prototype provide inspectable implementation evidence.
This is a hackathon prototype, not a validated or deployed government service.